NOVEMBER 21, 1995 IBM OS/2 AND PC DOS SOFTWARE SOLUTION CENTER - VRU DESCRIPTION ______________________________________________________________ The following is a description of the menu options on the VRU (Voice Response Unit) for calls placed to the support center at (407) 994-5544. This support center is for customers requiring technical assistance with OS/2, OS/2 Warp and PC DOS during their Getting Started period of support. OS/2 support center hours are 8 AM to 8 PM EST Monday through Friday. Support hours can be tailored for any nine hour block during this period. PC DOS support center hours are 8 AM to 5 PM Monday through Friday in your time zone. MENU OPTIONS: 1. Technical Assistance o 1 OS/2 Warp on the Aptiva o 2 Any other OS/2 Technical Support (including PEN for OS/2) - 1 Enter your customer number and PIN (Personal Identification Number) to obtain support - 2 Obtain support when you don't know your customer number/PIN o 3 PC DOS and PEN DOS Technical Support o 4 IBM Internet Connection o 5 CompuServe (call 1-800-848-8990) o 6 Assistance with any other IBM software product (call 512-339-5000) 2. Quick Help Tips (call 1-800-992-4777) 3. Product Sales Information o 1 About your Getting Started period o 2 Product offerings and sales (call 1-800-992-4777) 4. Obtain a map of the system by fax FAST PATHS: o 1 Software Technical Support Menu o 1-1 OS/2 Warp on the Aptiva o 1-2 All other OS/2 products o 1-3 PC DOS and PEN DOS Technical Support o 1-2-1 Fast path to OS/2 Technical Support NAVIGATION KEYS: o 7 Repeats the current options o * Moves you back to the previous menu o # Moves you forward to the next menu, bypassing any verbal messages