A Rant on Electronic-Mail Etiquette...
Exactly how hard is it to reply to your electronic mail (e-mail)?
If you own a business, and have a website hosted which includes a
contact forum, where one supplies their contact details, then *PLEASE*
for goodness sake, have a real person, at a real computer, ANSWERING THESE EMAILS or INQUIRIES ABOUT YOUR PRODUCTS AND/OR SERVICES!
Some of us don't have time to phone, and some of us have a strong
disdain in using a telephone. We, those people, prefer to use email.
So why do you punish 'us' by not returning our inquiries, particularly when it regards a service which you will profit from in the long run, and particularly when you are a "Mom and Pop" business who may rely on word-of-mouth reviews for improved sales of your product or service?
If you don't have time for all my questions, you can postpone replying
to my email. But if I call, you have to call me back, and hope I'll be
there to answer the call. If I call, you get to palm me off, if it
isn't convenient for you at the time I call.
What I have experienced is not "Customer Service." It is exactly the opposite. "Customer Dis-Service."
I won't get into details, but I contacted several businesses, asking
about the service they provide. That was precisely 3... Not one of them
replied, and it has been 2 months since I contacted them.
Eventually, I
bit the bullet and arranged a time with one (for my motor vehicle).
Their service was excellent - despite missing my email. Now, if only they had replied to my email,
instead of making a passing remark as I made the booking over the
phone...