Despite Offerring the Utmost of Concern and ENSURING Errors are Rectified...
As someone who works in Customer Service, I have come to the conclusion that some people are ill-informed ignoramus.'
To be brutally honest, this is the "I don't want to offend anyone" way of putting it.
Obviously, the average person working in Customer Service is NOT infallible. Come to think of it, NO ONE is.
Mistakes can and do happen, often at times when there is much to do,
but very little time in which to do it - or at times when there is a
necessitity in moving quickly.
If, for example, some is incorrectly charged for goods they did not
purchase, or perhaps they received the wrong sale price - It is NOT
necessarily that person's fault, and they should not be treated as
sub-human because of a mistake that might have cost them a few extra
dollars.
Nor should these people act offended when they can only receive cash refunds.
Most of us in Customer Service do try our utmost to ensure EACH and
EVERY customer receives a personalised greeting, and that their
experience in our store is improved through plesant "small talk," and
offering assistance (with PLENTY of apology and positive emotion) where
it is required.
We also make sure that any complaints are dealt with professionally,
and errors are correctly. I wish to apologise if this has not been the
case for you, although I would like to remind you that a decent number
of consumer-oriented staff members DO exist in the retail world, and
are waiting to impress you!
If, despite friendly, polite staff,
you cannot see it in you to treat people nicely - then kindly WITHOLD
your discouraging, abusive and anger-driven comments, motives or "other
actions" which might negatively impact upon the staff in the retail
outlet you are visiting!
I am thankful to have forgotten most, if not all, irritating encounters
with ill-mannered, abrupt and obtuse people. I have enough to worry
about, without them abusing me for something that isn't my fault, or
something that cannot be rectified easily.
WHILE I'M HERE:
I
would also like to remind any people who have ideas of protesting "Shop
Policy" to kindly MUZZLE IT when you are requested to show the contents
of your bag or bag-like piece, or asked to follow shop policy of some
kind.
Often, these rules/conditons of entry are displayed AT THE POINT OF ENTRY.
IF
YOU CAN'T READ SIGNS, *OR* TAKE HEED OF WHAT THEY SAY, THEN PERHAPS YOU
SHOULDN'T BE SHOPPING AT YOUR LOCAL GROCERY-STORE / SUPERMARKET!